Our ongoing research uncovered a set of unique challenges that cash-in/cash-out (CICO) agents currently face in the context of the COVID-19 pandemic. Here, we look at the experience and behaviors of CICO agents across eight countries and explore ways to support them through favorable policies, even as the disease rages on around the world.
On our journey of two decades, MSC engaged in a range of critical works that helped us bring about a positive change in the lives of millions of people from the low- and middle-income segments. In this video, our employees discuss some of the cutting-edge engagements they have been involved in with us.
Partnerships and innovations will be key to reducing liquidity concerns for agents in the DRC
Today’s blog focuses on liquidity management. It uses recent insights from MicroSave Consulting’s (MSC) field study of DFS agent networks in the Democratic Republic of Congo (DRC), which in turn stem from interviews with over 50 agents.
Agent Network Accelerator Research- Democratic Republic of the Congo
The population of the DRC is extremely dispersed in a country with low levels of education, a history of financial shocks, conflict and poor infrastructure. A recent study has shown that, even excluding the population in deep rural areas, only 2.3 million (12%) of the adult population have a bank account  . Despite these challenges, the number of […]