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Tag: Agent network
Future of agent networks – What do we envision agent networks to look like in the future?
In this podcast, part of a series on the “Future of agent networks,” we are in discussion with Emilio Hernandez, Senior Financial Sector Specialist at the Consultative Group to Assist the Poor (CGAP). Our hosts from MSC, Juliet Ongwae and Shweta Menon, discuss what tomorrow’s agents would look like and highlight the factors that would aid the future of agent networks.
May 17, 2022
“How did the new pricing strategy increase the income for Eko agents?” – Lessons from a pilot with Eko India Financial Services
Incentives remain a critical factor besides others to steer agents’ decision-making to onboard or continue their business with a particular agent network manager (ANM). The level of compensation affects the motivation of BC agents and, in turn, the quality of service they provide through these agent outlets. This deck analyzes the journey of the FinTech platform Eko and how its new incentive structure for its large network of agents impacted their business.
Apr 26, 2022
Opinion | Designing financial products for women
Current financial service models conflate women with ‘family’, considering them merely an avenue to pursue social welfare
Oct 24, 2020
CICO Agents: The under-valued “first responders”
Our ongoing research uncovered a set of unique challenges that cash-in/cash-out (CICO) agents currently face in the context of the COVID-19 pandemic. Here, we look at the experience and behaviors of CICO agents across eight countries and explore ways to support them through favorable policies, even as the disease rages on around the world.
Apr 15, 2020
Nitish Narain, Abhishek Anand, Surbhi Sood and Shobhit Mishra
MicroSave’s most cutting-edge work has been…
On our journey of two decades, MSC engaged in a range of critical works that helped us bring about a positive change in the lives of millions of people from the low- and middle-income segments. In this video, our employees discuss some of the cutting-edge engagements they have been involved in with us.
Mar 4, 2019
Face-to-face network specialists: Helping institutions better bring digital finance to the unreached Part 2
In this blog, we provide a high-level outline of six options to support the impact of Agent Network Management Companies (ANMCs).
Feb 12, 2019