Future of agent networks – What do we envision agent networks to look like in the future?
In this podcast, part of a series on the “Future of agent networks,” we are in discussion with Emilio Hernandez, Senior Financial Sector Specialist at the Consultative Group to Assist the Poor (CGAP). Our hosts from MSC, Juliet Ongwae and Shweta Menon, discuss what tomorrow’s agents would look like and highlight the factors that would aid the future of agent networks.
“How did the new pricing strategy increase the income for Eko agents?” – Lessons from a pilot with Eko India Financial Services
Incentives remain a critical factor besides others to steer agents’ decision-making to onboard or continue their business with a particular agent network manager (ANM). The level of compensation affects the motivation of BC agents and, in turn, the quality of service they provide through these agent outlets. This deck analyzes the journey of the FinTech platform Eko and how its new incentive structure for its large network of agents impacted their business.
Our ongoing research uncovered a set of unique challenges that cash-in/cash-out (CICO) agents currently face in the context of the COVID-19 pandemic. Here, we look at the experience and behaviors of CICO agents across eight countries and explore ways to support them through favorable policies, even as the disease rages on around the world.
On our journey of two decades, MSC engaged in a range of critical works that helped us bring about a positive change in the lives of millions of people from the low- and middle-income segments. In this video, our employees discuss some of the cutting-edge engagements they have been involved in with us.