The presentation by David Cracknell, Global Technical Director MicroSave highlighted the opportunities that lie within agent banking, but at the same time cautioned banks on the challenges of the model.
United Commercial Bank Limited (Model 3: Piece together with smaller master agents)
United Commercial Bank Limited (UCB) is reported to have 149 branches and 101 ATMs in Bangladesh. UCB originally wanted to build its own agent network so it could maintain a high level of control over its agents, ensuring both compliance with Bangladesh Bank regulations, and a high level of service for customers.
In this video Aleeda Fazal, Head of Mobile Commerce, Sicap, shares the inner workings of an agent network and talks about the different strategies that has been used to create world’s successful agent networks. She explains the challenges agents face in delivering the mobile banking services and what measures can be taken to improvise the […]