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Tag: Centenary Rural Development Bank
Customer Service – Why It Is Important for MFIs
The note analyses the reasons for excellent customer services as a prime mandate for market led MFI, which include retaining customers, building through word-of-mouth business, competitive advantages, and working efficiently.
Jun 4, 2004
Client Drop-outs From East African Microfinance Institutions
Synthesizes the country studies conducted in Kenya, Tanzania and Uganda and examines why MFIs in East Africa suffer such remarkably high levels of drop-out amongst their clients.
Jan 5, 1999
Drop-outs Amongst Ugandan Microfinance Institution
The document examines why the MFIs in Uganda suffer such remarkably high levels of drop-out amongst their clients.
Dec 8, 1998
Bold Magvan, Anveshi Gupta, Brian Webster, Brigit Helms and Bocar ANNE