Tag: Centenary Rural Development Bank
Customer Service – Why It Is Important for MFIs
The note analyses the reasons for excellent customer services as a prime mandate for market led MFI, which include retaining customers, building through word-of-mouth business, competitive advantages, and working efficiently.
Jun 4, 2004
Client Drop-outs From East African Microfinance Institutions
Synthesizes the country studies conducted in Kenya, Tanzania and Uganda and examines why MFIs in East Africa suffer such remarkably high levels of drop-out amongst their clients.
Jan 5, 1999
Drop-outs Amongst Ugandan Microfinance Institution
The document examines why the MFIs in Uganda suffer such remarkably high levels of drop-out amongst their clients.
Dec 8, 1998
David Hulme, Graham Wright, Henry Sempangi, Leonard Mutesasira and Stuart Rutherford
Dec 8, 1998
David Hulme, Graham Wright, Henry Sempangi, Leonard Mutesasira and Stuart Rutherford
