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Tag: Centenary Rural Development Bank

Customer Service – Why It Is Important for MFIs

The note analyses the reasons for excellent customer services as a prime mandate for market led MFI, which include retaining customers, building through word-of-mouth business, competitive advantages, and working efficiently.

Jun 4, 2004

Graham Wright, David Cracknell and Lisa Parrott

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Jun 4, 2004

Graham Wright, David Cracknell and Lisa Parrott

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Client Drop-outs From East African Microfinance Institutions

Synthesizes the country studies conducted in Kenya, Tanzania and Uganda and examines why MFIs in East Africa suffer such remarkably high levels of drop-out amongst their clients.

Jan 5, 1999

MSC

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Jan 5, 1999

MSC

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Drop-outs Amongst Ugandan Microfinance Institution

The document examines why the MFIs in Uganda suffer such remarkably high levels of drop-out amongst their clients.

Dec 8, 1998

David Hulme, Graham Wright, Henry Sempangi, Leonard Mutesasira and Stuart Rutherford

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Dec 8, 1998

David Hulme, Graham Wright, Henry Sempangi, Leonard Mutesasira and Stuart Rutherford

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  • Governments and regulators
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  • Agriculture
  • Social payments and refugees
  • Micro, small, and medium enterprise (MSME)
  • Education and skills
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  • Gender and youth

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