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Tag: Consumer protection (GRM)

Soumya Harsh Pandey and Graham Wright

Customer Protection in Indian Digital Financial Services: Part 1: Recourse

The blog describes the status of customer protection practices embedded into digital financial service offerings...
Mar 15, 2018

Graham Wright

Can Fintech Really Deliver On Its Promise For Financial Inclusion?

The blog discusses why Fintech, in its current form, may be largely irrelevant?
Nov 10, 2017

George Muruka and Ian Robinson

Do Financial Service Providers Really Understand Savings Group Members?

Do Financial Service Providers really understand the needs and perspectives of savings group members in...
Apr 4, 2017

Graham Wright and Soumya Harsh Pandey

Customer Vulnerability, Trust and Risk in Indian Digital Financial Services

There is strong evidence that poor customer service/protection is reducing not just uptake but also...
Apr 26, 2016

Graham Wright

A question of trust – Mitigating customer risk in digital...

This paper synthesizes four studies examining customer experience in Bangladesh, Colombia, Philippines, and Uganda. It...
Jun 22, 2015

Graham Wright and David Cracknell

Customer service – More than just smiles

What role does customer service play for any market-led financial institution? Here the author shows...
Aug 28, 2014
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MSC (MicroSave Consulting) is a global consulting firm that enables social, financial, and economic inclusion for everyone in the digital age.

What we do
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  • Enterprise & livelihood
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