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Tag: Consumer protection (GRM)

Judith Mwangoe and Sarah Corley

The potential of AI chatbots in driving financial inclusion: Assessing...

This blog, co-authored with The Alliance of Digital Finance Associations, assesses the potential benefits, concerns,...
Jul 3, 2023

Arshi Aadil and Mahima Dixit

Customer protection risks limit the use of DFS among women:...

This blog acknowledges how the DFS-related risks disproportionately affect women’s use of digital channels for...
Jun 30, 2023

Akhand Tiwari, Arshi Aadil, Surbhi Sood, Thomas Murayi, David Medine, Myra Valenzuela, Eric Duflos and Majorie Chalwe-Mulenga

The role of mobile money providers and their agents in...

This Slide Deck is a supplement to the Blog "How Are Mobile Money Agents Protecting...
Dec 22, 2022

MSC

Future of agent networks – What do we envision agent...

In this podcast, part of a series on the “Future of agent networks,” we are...
May 17, 2022

Mimansa Khanna and Sombul Munshi

A toolbox for business correspondent agents for better customer engagement

MSC and FIA Global developed and tested a toolbox of behavioral change communication tools to...
May 16, 2022

Mitul Thapliyal and Jugal Mohapatra

Managing public expenditure needs a digital boost

Finance Minister Nirmala Sitharaman, in her budget speech 2022, mentioned some significant reforms towards government...
Mar 9, 2022
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