Where credit is due – Customer experience of digital credit in Kenya
The research examined the process of applying for loans from different providers as well as conducting individual interviews with borrowers to understand their needs, aspirations, perceptions, and behaviors.
Small finance banks: What can we learn from Indian experience?
The creation of Small Finance Banks by the Reserve Bank of India promises to offer a range of exciting opportunities, as well as some challenges, for the provisional licensees. Many of these are discussed in this collection of MicroSave’s Briefing Notes and blogs, which provide deep insights into options from India around strategy, operations, product development and agent network development/management.
Small finance banks: What can we learn from international experience?
These short articles are based on years of on-the-ground research and technical assistance dedicated to developing sound business models and operations to underpin profitable approaches to serving the mass market, thus advancing financial inclusion.