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Tag: digital channels

OJK adds a suite of exciting tech solutions to address the 100,000+ consumer complaints and ensure stronger consumer protection in Indonesia

Otoritas Jasa Keuangan (OJK), Indonesia’s financial services authority, wants to explore novel approaches to supervise digital financial services. This blog details two SupTech solutions that OJK is prototyping to enhance consumer protection in Indonesia.

Dec 14, 2021

Gloria Sinaga, Raunak Kapoor and Sneha Sampath

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Dec 14, 2021

Gloria Sinaga, Raunak Kapoor and Sneha Sampath

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What impact does social distancing have on global remittances?

Measures such as social distancing to curb the spread of Coronavirus have handicapped people used to cash-to-cash transactions. Migrants and their families have not been spared. This blog focuses on the extent to which digital channels provide attractive alternatives and opportunities for partnerships between money transfer services, governments and FinTechs to ease this challenge.

Nov 20, 2020

Shailey Tucker and Seka Parfait

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Nov 20, 2020

Shailey Tucker and Seka Parfait

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Redefining Retail Banking – Agency and Beyond

Under the right circumstances, agency banking can reduce costs; it can assist a financial institution to on-board new customers.

Jun 28, 2017

David Cracknell

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Jun 28, 2017

David Cracknell

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Offline Payment Acceptance: A Puzzle and an Opportunity

Reserve Bank of India estimates that 96% of all the retail transactions in India are conducted using cash, leaving only about 4% payments on cash-less/digital channels.

Jun 17, 2016

Anil Gupta and Manoj Sharma

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Jun 17, 2016

Anil Gupta and Manoj Sharma

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