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Tag: Digital financial services

Michelle Kaffenberger

Responsible digital finance: Seven customer risks that need attention now

This blog reviews current evidence on customer risks, including nationally representative quantitative surveys from the...
Jun 23, 2015

Graham Wright

A question of trust – Mitigating customer risk in digital...

This paper synthesizes four studies examining customer experience in Bangladesh, Colombia, Philippines, and Uganda. It...
Jun 22, 2015

Ignacio Mas and Mike McCaffrey

United Commercial Bank Limited (Model 3: Piece together with smaller...

United Commercial Bank Limited (UCB) is reported to have 149 branches and 101 ATMs in...
Jun 17, 2015

Ignacio Mas and Mike McCaffrey

MobiCash Bangladesh (Model 4: Build on GSM airtime distributors)

MobiCash would like to develop a dominant agent network at the national level. However the...
Jun 16, 2015

MSC and Muhammad Haroon

Over the Counter (OTC) in Pakistan: Why It Works

This three series blog examines the reasons for Over the Counter (OTC) transactions success for...
Jun 10, 2015

Pawan Bakshi, Graham Wright and Manoj Sharma

What’s Undermining India’s Financial Inclusion Progress?

The blog recommends that the government set an adequate rural DBT commission rate of at...
Jun 8, 2015
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MSC (MicroSave Consulting) is a global consulting firm that enables social, financial, and economic inclusion for everyone in the digital age. We have been at the center of the digital finance revolution since its early days.

Sectors
  • Banking, financial services, and insurance (BFSI)
  • Government and regulators
  • Water, sanitation, and hygiene (WASH)
  • Agriculture and food systems
  • Social payments and refugees
  • Micro, small, and medium enterprise (MSME)
  • Education and skills
  • Digital and FinTech
  • Gender equality and social inclusion (GESI)
  • Youth
  • Health and nutrition
  • Climate change and sustainability
Expertise
  • Government regulations and policy
  • Digital technology and channels
  • Products and channels
  • Policy and strategy
  • Organizational transformation
  • Marketing and communication
  • Design thinking and innovation
  • Data Insights
  • Training
  • Catalytic finance
  • Research, evaluation, and analytics
  • Responsible Financial Systems – Empowering trust, driving Inclusion
Clients and partners
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  • Partners

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