Lisa Parrott and Marion Hudson
Employee Relationship Marketing (ERM) is the process of creating, maintaining and enhancing strong, value-laden relationships...
Lisa Parrott and Graham Wright
This note discusses MicroSave’s training philosophy and strategy, the process of developing toolkits, the focus...
This note discusses ‘signposts’ to the provision of market-led microfinance services. These signposts reflect MicroSave’s...
This note lays out the principles and steps for designing effective staff incentive schemes. The...