Tag: Know your customer

A wide variety of FinTech firms are emerging globally and indeed, also in Uganda. These firms are offering new products and services underpinned by new technologies. There is much hope that these new approaches to delivering financial products and services offer the potential to bring about benefits to consumers in terms of increased access, speed, […]

This Note presents key lessons learned from this project, on youth-inclusive financial services using the “8Ps of marketing” as a framework.

In this video, Samuel G. Kamiti, General Manager, Alternative Business Channels, Equity Bank, Kenya, shares how Equity Bank has successfully used Mobile Banking to reach clients and how the system is compatible with all kinds of mobile phones and operators. He explains that the system is cost-effective and has helped them to reach places where […]

In this video, Brian Richardson – Managing Director, WIZZIT, South Africa, shares his views on the scope of m-banking in South Africa along with the challenges ahead for this model of banking. Highlighting the basic advantages m-banking brings to the unbanked: accessibility, affordability and availability, Brian talks about WIZZIT’s mission to provide not only transactional […]

In this video series-2, Kabir Kumar, Microfinance Analyst, CGAP, introduces Spandana’s training programme. The video shows how Spandana’s training programme not only set ground rules for all parties involved but empower clients with necessary information and financial education. In this episode, after the initial group formation, all members participate in mandatory training, where the field […]

In this video series-3, Ignacio Mas, Senior Advisor, CGAP, discusses the role of various partners involved in making branch-less banking a sustainable business model. Ignacio talks about the numerous choices MFIs must make on various fronts such as technology, business model, product, marketing etc before adopting rolling out branchless banking channel. He emphasises on developing […]