The journey of mobile financial services at BURO Bangladesh: A lesson for the microfinance sector in Bangladesh
The case study encapsulates the digital transformation journey of BURO Bangladesh as it tried to offer mobile financial services to its clients. The road was not easy, but the efforts have finally started to yield results to both the MFI and its customers.
UNCDF SHIFT commissioned MSC to conduct a study on the status of digitization in the microfinance sector in Bangladesh. Along with the interventions that MFIs will undertake, the sector also needs policy-level changes that enable the digitization of microfinance institutions. This policy brief presents the challenges that the microfinance sector in Bangladesh faces and interventions that would create an enabling environment for digital transformation.