In 2009, Pakistan spearheaded the over the counter (OTC) transaction revolution. But in the summer of 2017, the digital financial services (DFS) landscape may experience a watershed moment. In June 2016, the State Bank of Pakistan (SBP) announced that as of July 2017, all branchless banking players offering OTC transactions will be required to use […]
Migrant workers, are unique client segment that interests financial service providers- specifically the digital financial service providers. This Note examines decision making context and behavioural aspects of the migrant workers.
The Human Touch Required to Evolve Digital Finance
Service Offerings at Agents are Static & Rudimentary Across East Africa The Helix Institute’s research (2013) is showing that even after seven years of market development in Kenya, six years in Tanzania and five in Uganda, agents are still providing the same very rudimentary services that they did from the beginning. The graph below shows that just about all […]
TagPag technology and its appropriateness for money
Tagattitude is a technology company specialized in phone-based electronic transactions. It offers banks, telecom operators, payment service providers, and others a micro-banking platform called TagPay. The TagPay mobile payment platform includes proximity and remote mobile money services such as retail payments, money transfers, e-commerce transactions, bill payment, salary disbursement, microfinance and savings. Yves Eonnet, CEO […]
Understanding remittance networks in Punjab and Uttar Pradesh
This research explores the various remittance options currently available to Indian migrant workers in Punjab and recipient families in rural Uttar Pradesh. It also examines the benefits a business correspondent (BC) remittance service may provide to both.
Analysis of Financial Institutions Riding the M-PESA Rails
This paper analyses the FIs riding the M-PESA rails stating that many M-PESA customers find formal banking services inaccessible or expensive, and the advantages of transactions by phone is preferable.