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Tag: Retail banks

David Cracknell

Serving Depositors: Managing Transactions 

A key challenge for many financial institutions is to provide high quality services at a...
May 17, 2005

David Cracknell

Serving Depositors: Branch Infrastructure

A key challenge for financial institutions serving the low-income market is how to optimise branch...
May 9, 2005

Graham Wright

Designing Innovative Products, Processes and Channels for the Promotion of...

This paper examines some of the products designed (in collaboration with MicroSave) as a respond...
Apr 18, 2005

Graham Wright

Designing innovative products, processes, and channels to promote microfinance

The microfinance industry has traditionally seen poor people’s needs for financial services only as “credit...
Apr 18, 2005

David Cracknell

Serving depositors: Optimising branch-based banking

A key challenge for financial institutions serving the low-income market is how to optimise branch...
Feb 1, 2005

Graham Wright and James Mwangi

Equity Building Society – Market-led approach to microfinance

This study provides Equity Building Society’s role in providing financial services in the underserved, low-income...
Sep 1, 2004
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MSC (MicroSave Consulting) is a global consulting firm that enables social, financial, and economic inclusion for everyone in the digital age.

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