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Tag: Retail banks

Graham Wright, David Cracknell and Lisa Parrott

Customer Service – Why It Is Important for MFIs

The note analyses the reasons for excellent customer services as a prime mandate for market...
Jun 4, 2004

Graham Wright, David Cracknell, Leonard Mutesasira and Rob Hudson

Corporate Brand and Identity  – Why They Are Important for...

This briefing note focuses on significance of corporate branding and lessons learned therein.
May 24, 2004

David Cracknell, Henry Sempangi, Graham Wright, Peter Mukwana and Michael McCord

Lessons from Pilot Testing Financial Services – Experience of MicroSave

This briefing note presents key lessons learned from MicroSave’s work with its Action Research Partners...
Feb 25, 2004

Richard Ketley and Ben Duminy

Meeting the Challenge –The Impact Of Changing Technology On MicroFinance...

This note talks about the gains from various technologies such as ATMs, plastic cards, mobile...
Nov 5, 2003

Gerhard Coetzee, Kamau Kabbucho and Andrew Njema

Taking banking services to the people: Equity’s Mobile Banking Unit

This paper explains the structure of each of the mobile banking units in Kenya and...
Nov 1, 2003

Gerhard Coetzee

Innovative approaches to delivering microfinance services: The case of Capitec...

This paper briefly captures the origin, history and the structure of Capitec Bank. It is...
Aug 1, 2003
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MSC (MicroSave Consulting) is a global consulting firm that enables social, financial, and economic inclusion for everyone in the digital age.

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