In this video Martin Holtmann, Head of the Microfinance Unit in the IFC’s Global Financial Markets Department, talks about the staff incentive schemes typically followed by Microfinance Institutes (MFIs). Explaining the benefits of staff incentive schemes, Martin discusses various types of staff incentive schemes such as short-term monetary incentives and non-monetary incentives. Martin further explains […]
ShoreCap Exchange: Leveraging Human Capital For Performance And Growth
The ShoreCap Exchange forum addresses strategies and tools for attracting and retaining talent, enhancing the alignment of human resource practices with primary business goals and using human capital to build institutional strengths. ShoreCap Exchange is a ShoreBank capacity building company that helps banks working to serve small business and microfinance markets overcome the substantial operational […]
The note analyses the reasons for excellent customer services as a prime mandate for market led MFI, which include retaining customers, building through word-of-mouth business, competitive advantages, and working efficiently.