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Tag: Uganda

Graham Wright

A question of trust – Mitigating customer risk in digital...

This paper synthesizes four studies examining customer experience in Bangladesh, Colombia, Philippines, and Uganda. It...
Jun 22, 2015

Christine Gachui

Whose Customer is it Anyway? Ensuring Every Customer is King

When you buy a bottle of Coca-Cola, are you buying it from the store or...
Apr 22, 2015

Leena Anthony and Karthik Balasubramanian

The Better Service Agents Provide, The More Business They Do

The blog states that the better services provided by the mobile money agents has a...
Mar 18, 2015

Mike McCaffrey and Isaac Holly

The Ebbs & Flows of Liquidity Management

Advanced Liquidity Management: While liquidity management is consistently cited as one of the most challenging...
Dec 2, 2014

Mike McCaffrey

The Human Touch Required to Evolve Digital Finance

Service Offerings at Agents are Static & Rudimentary Across East Africa The Helix Institute’s research (2013) is showing that...
Nov 24, 2014

MSC

The OTC trap – Impact on the business case for...

Mobile money providers in Uganda are well aware of the OTC trap and its implications....
Aug 12, 2014
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