Client Protection in Digital Financial Services Sector
Here’s an interesting video on ‘Client protection in digital financial services’. As mobile banking is gradually gaining ground; it also raises concerns for client protection especially for low income clientele who are not familiar with formal financial services and new age technology. So, how should MNOs, agent network managers and banks protect end clients? Watch […]
Exploring Dormancy in no frills saving accounts In Uttar Pradesh and Delhi
MicroSave research aims to understand the reasons for widespread dormancy in No Frills Accounts opened through various service providers like public and private sector banks, RRBs and business correspondents.
This Note focuses exclusively on clients’ perspectives, before and after the crisis, gathered by the MicroSave team at various points of time, across Andhra Pradesh after the crisis broke in October 2010.
Understanding the ‘Cost of Cash’ for Low Income Clients: Why and How?
MicroSave developed a “cost of cash” tool specifically around for understanding the pain involved in cash transactions which helps e/m-banking stakeholders to discover which suite of transactions to focus on.