Tag: Veena Yamini A.

Responsible digital finance

This blog acknowledges the potential of digital financial services for financial inclusion but outlines many challenges that need to be addressed to achieve its full potential.

Dec 4, 2013

Veena Yamini

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Client Protection in Digital Financial Services Sector

Here’s an interesting video on ‘Client protection in digital financial services’. As mobile banking is gradually gaining ground; it also raises concerns for client protection especially for low income clientele who are not familiar with formal financial services and new age technology. So, how should MNOs, agent network managers and banks protect end clients? Watch […]

Oct 15, 2013

Veena Yamini

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What Makes ServQual a Distinctive Tool for Client Protection?

This Note discusses the MicroSave CPP ServQual tool further and highlights what makes it a distinctive tool for unveiling clients’ insights on the client protection.

Jul 12, 2012

Veena Yamini, Shayandeep and Ritika Srivastava

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Exploring Dormancy in no frills saving accounts In Uttar Pradesh and Delhi

MicroSave research aims to understand the reasons for widespread dormancy in No Frills Accounts opened through various service providers like public and private sector banks, RRBs and business correspondents.

Aug 30, 2011

Akhilesh Singh, Amit Garg, Anjaneyulu Ballem, Krishna Thacker, Sachin Bansal and Veena Yamini

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The Andhra Pradesh Crisis: Clients’ Perspective

This Note focuses exclusively on clients’ perspectives, before and after the crisis, gathered by the MicroSave team at various points of time, across Andhra Pradesh after the crisis broke in October 2010.

Jan 7, 2011

Anjaneyulu Ballem, Trivikrama Devi and Veena Yamini

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Understanding the ‘Cost of Cash’ for Low Income Clients: Why and How?

MicroSave developed a “cost of cash” tool specifically around for understanding the pain involved in cash transactions which helps e/m-banking stakeholders to discover which suite of transactions to focus on.

Sep 6, 2010

Nitin Garg, Suresh Krishna, Veena Yamini and Valerie Rozycki

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