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Tag: Veena Yamini A.

Video

Veena Yamini

Client Protection in Digital Financial Services Sector

Here’s an interesting video on ‘Client protection in digital financial services’. As mobile banking is...
Oct 15, 2013

Veena Yamini, Shayandeep and Ritika Srivastava

What Makes ServQual a Distinctive Tool for Client Protection?

This Note discusses the MicroSave CPP ServQual tool further and highlights what makes it a...
Jul 12, 2012

Akhilesh Singh, Amit Garg, Anjaneyulu Ballem, Krishna Thacker and Sachin Bansal

Exploring Dormancy in no frills saving accounts In Uttar Pradesh...

MicroSave research aims to understand the reasons for widespread dormancy in No Frills Accounts opened...
Aug 30, 2011

Anjaneyulu Ballem, Trivikrama Devi and Veena Yamini

The Andhra Pradesh Crisis: Clients’ Perspective

This Note focuses exclusively on clients' perspectives, before and after the crisis, gathered by the...
Jan 7, 2011

Nitin Garg, Suresh Krishna, Veena Yamini and Valerie Rozycki

Understanding the ‘Cost of Cash’ for Low Income Clients: Why...

MicroSave developed a "cost of cash" tool specifically around for understanding the pain involved in...
Sep 6, 2010

Veena Yamini

The Overlap between Customer Service and Social Performance Management

In this note, through SPM diagnostics, MicroSave helps MFIs to prioritise and choose concrete steps...
Aug 26, 2010
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MSC (MicroSave Consulting) is a global consulting firm that enables social, financial, and economic inclusion for everyone in the digital age.

What we do
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  • Ethical AI and data solutions
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