This note documents the progress made under the Action Research programme of MicroSave during 2006. It gives lessons which are derived from the applications of MicroSave’s toolkits on strategic planning, branding, risk management, process mapping, credit control and administration, customer service and pilot testing within ARPs. It stresses that market led growth is client responsive and highlights importance of good governance, strong communications, sound growth management, managing mission drift and regular inputs for building capacities.

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