Given the government’s push towards a cashless economy by 2020, we may expect technology-driven and innovative solutions to emerge in Vietnam through active collaborations between fintechs and incumbent financial service providers.

Malaysia’s success in financial inclusion has been unique among most of the middle-income countries in the world.

China has made significant progress towards financial inclusion in the recent past, owing to conducive regulations, innovation, and strengthening of the banking sector.

Fintech players in Bangladesh, primarily led by the MFS players, have a huge potential to address the key constraints that hold back financial inclusion and to facilitate the integration of underserved segments into the formal financial services sector.

The study is based on extensive secondary research and stakeholder interviews with fintechs and FSPs across six markets – Bangladesh, China, Malaysia, Myanmar, Nepal, and Vietnam.

This demand-side diagnostic study aims to gauge the end-user experience in adopting cashless modes (including cheques) along with the barriers (behavioral and functional) they faced in uptake and usage of cashless solutions.

KYC harmonization study was undertaken to analyze the existing Know Your Customer (KYC) practices of first-time customer on-boarding by service providers (Banks, Mobile Network Operators, Mobile Money Operators, and Pre-paid Payment Instrument issuers) with respect to the prevailing regulatory landscape.

Dormancy among agents is a cause of concern for financial inclusion in India. This note focuses on some of the prominent reasons for agent dormancy.