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Category: Publication

Pamela Champagne

Process Mapping For Risk Management and Process Improvement

The note discusses in detail about constructing process maps for risk analysis and process improvements...
Aug 11, 2004

MSC

Virtual conference on electronic banking for the poor

In February 2004 MicroSave hosted a Virtual Conference on Electronic Banking for the Poor. This...
Jun 14, 2004

Graham Wright, David Cracknell and Lisa Parrott

Customer Service – Why It Is Important for MFIs

The note analyses the reasons for excellent customer services as a prime mandate for market...
Jun 4, 2004

Cerstin Sander

Passing the buck in East Africa – Money transfers systems:...

This paper is a synthesis of a series of findings of MicroSave market research studies...
Jun 3, 2004

Graham Wright, David Cracknell, Leonard Mutesasira and Rob Hudson

Corporate Brand and Identity  – Why They Are Important for...

This briefing note focuses on significance of corporate branding and lessons learned therein.
May 24, 2004

Elissa McCarter

Adapting Market Research Tools to Diverse Environments – Lessons from...

This note documents the lessons of several member organisations of MFC and selected microfinance institutions...
May 4, 2004
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MSC (MicroSave Consulting) is a global consulting firm that enables social, financial, and economic inclusion for everyone in the digital age.

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