After deploying its agent network in Dakar, UIMCEC wished to extend the agent approach to two rural regions (Fatick and Kaolack) to serve young entrepreneurs and agricultural producers in rural areas. ADA engaged MSC to conduct a study to determine the potential market size and recommend locations for mobile and fixed agents in the two regions.
Full and successful implementation of the third-party agent network for CAURIE MFI
The project objective was to provide technical assistance and training to set up the Caurie MF agent network. It involved institutional evaluation, proposal of a business model and a deployment strategy for the agent network, review of the cdc, technical follow-up, organizing the tests, and preparation of the pilot. The platform has been validated and the work on the pilot was finalized for launch in January, 2022. A specific team was created to follow the activity daily. There is a strong internal interest to use digital channels despite limited knowledge.
Implementation of Mobile Financial Services for CECAM
CECAM wanted to start a digital transformation by offering its products and services via mobile agents, third-party agents, and mobile banking (Bank2Wallet). MSC provided project management services for the technical implementation to ensure an optimal launch of the service. This project has enabled the implementation of mobile agents who permit moved operations, third-party agents, and mobile banking.
UI/UX research for IPPB’s agent(GDS)
India Post Payments Bank (IPPB) is a financial inclusion focused differentiated bank in India. Housed under the Department of Post, Government of India, IPPB operates through an assisted channel of more than 175,000 postal agents spread across every pincode of India.
In this assignment, we tested a few prototypes to improve the agent application’s user interface (UI) from IPPB. We reviewed the design and content of three applications and suggested modifications to make them more intuitive and user-friendly. These suggestions are based on our discussion with IPPB staff and a quick analysis of the applications. We classified these recommendations into two broad categories: generic and specific.
The generic recommendations include suggestions for issues common to the entire application, whereas specific recommendations pertain only to specific screens within the application. The recommendations are further classified under edits, additions, or deletions—depending on the type of change required in the UI.
Landscaping Ecosystem of Digital Credit Offerings for Agents
MSC will develop and publish market landscape and assessment reports from select markets in Sub-Saharan Africa, South Asia, and Southeast Asia. The first will cover digital lending to mobile money and DFS agents. The second report will look at recruiting mobile money and DFS agents. We will contribute to FSP and the broader financial inclusion, fintech, and digital finance community’s understanding of how DFS agent distribution networks function through these reports. The publications will uncover insights into the potential of emerging business models or future innovations to reduce liquidity and credit constraints among agents.
Research publication – Distribution 2.0—the future of mobile money distribution
GSMA wished to study the space of mobile money distribution networks and contracted MSC to conduct a market assessment of mobile money providers. MSC’s research exercise assessed and documented leading new agent distribution networks. The resulting report is now one of the more popular downloads on GSMA’s website.