Digital transformation for financial institutions- Four opportunities and threats
There is a business case for digital transformation for financial institutions and this case study from Kenya, from Equity Bank, demonstrates to us how digital transformation helps financial institutions increase efficiency, serve more customers, and reap greater profits.
Six aspects financial institutions must consider if they wish to serve young people
Many financial service providers (FSPs) wish to serve youth but lack appropriate products and services that suit their needs. In this blog, we highlight prominent aspects that financial institutions need to focus on as they design and deliver financial services to youth.
Financial Service Providers (FSPs) have embraced the drive to promote financial inclusion. However, many feel that the investment made in reaching out to these segments may not be commensurate with the benefits they stand to gain. In this blog, we discuss how FSPs can determine whether it is worth serving certain segments and we specifically focus on the business case to serve the youth.
Impact of the COVID-19 pandemic on CICO agents- Uganda report
This report explores the impact of COVID-19 on CICO agents in Uganda. It also highlights the strategies agents adopted to stay afloat during the pandemic and provides recommendations for policymakers and financial service providers to support these agents better.
Impact of the COVID-19 pandemic on CICO agents- Kenya report
This report highlights the impact of COVID-19 on CICO (cash-in and cash-out) agents in Kenya and the issues they have faced while delivering financial services since the onset of the pandemic. It also offers recommendations to policymakers and digital financial service providers to address key concerns and help CICO agents continue their services.