Theme: Banking

Survival, recovery, and building resilience: Transformation of financial institutions in the times of COVID-19 – Part 2

This blog looks at how financial institutions can build upon the survival strategies to recover and transform during the COVID-19 pandemic and afterward.

Aug 21, 2020

Anup Singh and Graham Wright

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Impact of the COVID-19 pandemic on CICO agents- Uganda report

This report explores the impact of COVID-19 on CICO agents in Uganda. It also highlights the strategies agents adopted to stay afloat during the pandemic and provides recommendations for policymakers and financial service providers to support these agents better.

Jul 15, 2020

Doreen Ahimbisibwe, Anup Singh, Aakash Mehrotra and Mohak Srivastava

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Impact of the COVID-19 pandemic on CICO agents- Kenya report

This report highlights the impact of COVID-19 on CICO (cash-in and cash-out) agents in Kenya and the issues they have faced while delivering financial services since the onset of the pandemic. It also offers recommendations to policymakers and digital financial service providers to address key concerns and help CICO agents continue their services.

Jul 13, 2020

Evelyne Matibe, Olivia Obiero, Anup Singh and Diana Siddiqui

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Perspectives on shared agent networks from emerging economies

Shared agent networks help providers to reduce the cost of platform management and maintenance, agent training and monitoring, as well as improved liquidity management – particularly in fully interoperable environments. Read more about how formal and informal shared agent networks are helping to deepen financial inclusion in emerging markets.

Jun 30, 2020

Doreen Ahimbisibwe, Edward Obiko and Anup Singh

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We are looking up to business correspondents in the pandemic; but what are they looking at?

The business correspondent (BC) network in India has become indispensable for last-mile financial service delivery across urban and rural centers. In light of the current pandemic, our note highlights the challenges BC agents face while providing services in far-flung unbanked areas.

Jun 5, 2020

Ishita Sharma, Saloni Tandon, Mimansa Khanna and Anveshi Gupta

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CICO Agents: The under-valued “first responders”

Our ongoing research uncovered a set of unique challenges that cash-in/cash-out (CICO) agents currently face in the context of the COVID-19 pandemic. Here, we look at the experience and behaviors of CICO agents across eight countries and explore ways to support them through favorable policies, even as the disease rages on around the world.

Apr 15, 2020

Nitish Narain, Abhishek Anand, Surbhi Sood and Shobhit Mishra

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Theme: Banking

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