In this Note, we discuss shifting strategic objectives of telecom operators / mobile network operators...
Fraud, service downtime, agent illiquidity, fear of sending money to the wrong number, and charging...
Puneet Chopra, Raunak Kapoor and Richa Valechha
As the Indian rural populace becomes technology savvy and with improving rural connectivity, the authors...
This paper synthesizes four studies examining customer experience in Bangladesh, Colombia, Philippines, and Uganda. It...
Lokesh Singh, Alekh Sanghera and Ankush Khanna
This note covers the issues that plague the public distribution system (PDS) in India; alternative...