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Resource Type: India focus notes

Mukesh Sadana

Financial Inclusion through E/M-Banking – The Regulatory Landscape in India

This Note examines the current state of regulation on m-banking in India and concludes that...
Nov 30, 2011

Ritesh Dhawan, Minakshi Ramji and Nitin Garg

Lessons from CSMs: Customer Perspectives

This Note focuses on feedback received from customers on the product offering, customer service, and...
Nov 25, 2011

Minakshi Ramji, Ritesh Dhawan and Nitin Garg

Lessons from CSMs: Agent Perspectives

This Note particularly focuses on agent (customer service point/CSP) feedback. Regular CSM exercises can be...
Nov 18, 2011

Puneet Chopra

Driving Viability for Banks and BCs

This Note examines various enabling factors that can accelerate profitability for the banks and viability...
Nov 11, 2011

Abhishek Lahri, Sharad Bangari and Swati Mehta

Graduating SBI Tatkal Customers

This Note discusses when and why customers may be ready to try new services beyond...
Nov 4, 2011

Anurodh Giri, Ritesh Dhawan and Sakib Mehraj

Marketing Lessons for the E/M-Banking Sector from India’s Corporate Giants

This Note portrays some of the successful rural marketing strategies of Indian corporate and attempts...
Oct 19, 2011
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MSC (MicroSave Consulting) is a global consulting firm that enables social, financial, and economic inclusion for everyone in the digital age. We have been at the center of the digital finance revolution since its early days.

Sectors
  • Banking, financial services, and insurance (BFSI)
  • Government and regulators
  • Water, sanitation, and hygiene (WASH)
  • Agriculture and food systems
  • Social payments and refugees
  • Micro, small, and medium enterprise (MSME)
  • Education and skills
  • Digital and FinTech
  • Gender equality and social inclusion (GESI)
  • Youth
  • Health and nutrition
  • Climate change and sustainability
Expertise
  • Government regulations and policy
  • Digital technology and channels
  • Products and channels
  • Policy and strategy
  • Organizational transformation
  • Marketing and communication
  • Design thinking and innovation
  • Data Insights
  • Training
  • Catalytic finance
  • Research, evaluation, and analytics
  • Customer protection and engagement for responsible finance
Clients and partners
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  • Partners

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