Tag: Agency banking

This report covers the findings of the third round of a dipstick research funded jointly by MSC and SCBF. It captures a detailed analysis, insights, and recommendations on the impact of the COVID-19 outbreak on CICO agents in Kenya. It also highlights recommendations for policymakers and donors to support the CICO agents.

Alarmingly, most users who sign up for digital financial services do not actually end up using them, largely due to a lack of trust in agents. This holds true even in the case of relatively “advanced” geographies. “Trust busters” examines the evidence and lists out 12 reasons behind this worrying trend of interest in agency banking that fails to convert into regular usage.

The agency banking channel, which has been the backbone of financial inclusion efforts in India, is yet to succeed in serving as many women as men. Watch the video to know the experience of women business correspondents in India.

This blog looks at some of the ways of identifying strategic gaps and opportunities for scaling-up Digital Financial Services.

Under the right circumstances, agency banking can reduce costs; it can assist a financial institution to on-board new customers.

The blog focuses on demand and supply side challenges and potential opportunities for agency banking in Uganda