Impact of the COVID-19 pandemic on CICO agents- Kenya report (round 3)
This report covers the findings of the third round of a dipstick research funded jointly by MSC and SCBF. It captures a detailed analysis, insights, and recommendations on the impact of the COVID-19 outbreak on CICO agents in Kenya. It also highlights recommendations for policymakers and donors to support the CICO agents.
Trust Busters! A dozen reasons why your potential customers do not trust your agents (particularly in rural areas)
Alarmingly, most users who sign up for digital financial services do not actually end up using them, largely due to a lack of trust in agents. This holds true even in the case of relatively “advanced” geographies. “Trust busters” examines the evidence and lists out 12 reasons behind this worrying trend of interest in agency banking that fails to convert into regular usage.
Experience of a Woman Business Correspondent in India
The agency banking channel, which has been the backbone of financial inclusion efforts in India, is yet to succeed in serving as many women as men. Watch the video to know the experience of women business correspondents in India.
The presentation by David Cracknell, Global Technical Director MicroSave highlighted the opportunities that lie within agent banking, but at the same time cautioned banks on the challenges of the model.