Skip to content
  • Subscribe
  • FR
  • Light Dark
  • About us
  • What we do

      Financial services

      • Banking, financial services, insurance (BFSI)
      • Government and regulators
      • Water, sanitation, and hygiene (WASH)
      • Social payments and refugees
      • Micro, small, and medium enterprise (MSME)
      • Agriculture and food systems
      • Education and skills
      • Digital and fintech

      Financial services

      • Banking, financial services, insurance (BFSI)
      • Government and regulators
      • Water, sanitation, and hygiene (WASH)
      • Social payments and refugees
      • Micro, small, and medium enterprise (MSME)
      • Agriculture and food systems
      • Education and skills
      • Digital and fintech

      Emerging areas

      • Gender equality, disability, and social inclusion (GEDSI)
      • Youth
      • Climate change and sustainability
      • Health and nutrition
      • Startup innovation and acceleration
      • Inclusive insurance
      • FinTech, digital lending, and platforms
      • Evidence and impact measurement (EIM)

      Emerging areas

      • Gender equality, disability, and social inclusion (GEDSI)
      • Youth
      • Climate change and sustainability
      • Health and nutrition
      • Startup innovation and acceleration
      • Inclusive insurance
      • FinTech, digital lending, and platforms
      • Evidence and impact measurement (EIM)

      Government

      • Technology and digital public infrastructure
      • Community and livelihood
      • Smart governance
      • Social protection
      • Microfinance
      • Skilling and jobs

        • Evaluation

      Government

      • Technology and digital public infrastructure
      • Community and livelihood
      • Smart governance
      • Social protection
      • Microfinance
      • Skilling and jobs

      Evaluation

      Featured Insights

      A glimpse into the lives of women entrepreneurs in Bangladesh through MSC’s Financial Diaries research.

      MSC co-chairs the Climate Resilient Agriculture working group of the CIFAR Alliance, which focuses on building collaborative initiatives that harness and enable innovation to transform agri-food systems.

    • Expertise

      Expertise

      • Government-regulations-and-policy-icon

        Government regulations and policy

      • digital-1

        Digital technology and channels

      • products

        Products and channels

      • policy

        Policy and strategy

      • organisational_transformation

        Organizational transformation

      • design

        Design thinking and innovation

      • data_insights

        Data Insights

      • training

        Training

      • finance

        Catalytic finance

      • research

        Research, evaluation, and analytics

      • CPE-RF-icon-01

        Responsible Financial Systems – Empowering trust, driving Inclusion

      Featured Insight

      A glimpse into the lives of women entrepreneurs in Bangladesh through MSC’s Financial Diaries research.

    • Library
    • Our clients and partners
    • Proposals
    • Careers at MSC
    • Contact us

    Tag: Agent banking

    Samson Odele and Suzanne Okao

    Demand and Supply Side Challenges and Potential Opportunities for Agency...

    The blog focuses on demand and supply side challenges and potential opportunities for agency banking...
    May 8, 2017

    Vera Bersudskaya

    Three steps to keeping bank agents happy

    This blog recommends three ways that banks can ensure their agents are happy and actively...
    Apr 20, 2017

    Mohit Saini

    Designing User-Friendly USSD Interface for Digital Financial Services

    This note focuses on key user insights explaining the preference for USSD, which should remain...
    Apr 7, 2017

    Mike McCaffrey and Vera Bersudskaya

    Agents Count: The True Size of Agent Networks in Leading...

    This paper lays out a framework for understanding agent network size for digital financial services,...
    Feb 16, 2017

    MSC

    Successful Agent Networks

    This paper sets out The Helix’s system for analysing success in this complex context: a...
    Feb 9, 2017

    Akhand Tiwari and Bhavana Srivastava

    What does training actually do to agents?

    This blog highlights the importance of agent training in the first three months of starting...
    Jan 10, 2017
    • 1
    • 2
    • 3
    • 4
    • 5
    • 6
    • …
    • 19
    Subscribe to us now

    Join our community and be the first to get exclusive updates of our work and more. Subscribe now and become part of our vibrant network!

    Sign up now
    Our brands
      •
    • m4d
    msc-white-logo

    MSC (MicroSave Consulting) is a global consulting firm that enables social, financial, and economic inclusion for everyone in the digital age. We have been at the center of the digital finance revolution since its early days.

    Sectors
    • Banking, financial services, and insurance (BFSI)
    • Government and regulators
    • Water, sanitation, and hygiene (WASH)
    • Agriculture and food systems
    • Social payments and refugees
    • Micro, small, and medium enterprise (MSME)
    • Education and skills
    • Digital and FinTech
    • Gender equality and social inclusion (GESI)
    • Youth
    • Health and nutrition
    • Climate change and sustainability
    Expertise
    • Government regulations and policy
    • Digital technology and channels
    • Products and channels
    • Policy and strategy
    • Organizational transformation
    • Design thinking and innovation
    • Data Insights
    • Training
    • Catalytic finance
    • Research, evaluation, and analytics
    • Responsible Financial Systems – Empowering trust, driving Inclusion
    Clients and partners
    • Multilateral organizations and international NGOs
    • Government and regulators
    • Banking institutions
    • Digital financial services providers
    • Banking institutions
    • MFIs, industry bodies, and others
    • Partners

    © 2025 MicroSave Consulting (MSC)

    • Terms of use
    • Privacy policy
    • Certifications
    • Code of business conduct
    • Quality assurance
    This site uses cookies, by continuing your navigation, you agree with our Cookie Policy.