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Tag: Agent banking

Samson Odele and Suzanne Okao

Demand and Supply Side Challenges and Potential Opportunities for Agency...

The blog focuses on demand and supply side challenges and potential opportunities for agency banking...
May 8, 2017

Vera Bersudskaya

Three steps to keeping bank agents happy

This blog recommends three ways that banks can ensure their agents are happy and actively...
Apr 20, 2017

Mohit Saini

Designing User-Friendly USSD Interface for Digital Financial Services

This note focuses on key user insights explaining the preference for USSD, which should remain...
Apr 7, 2017

Mike McCaffrey and Vera Bersudskaya

Agents Count: The True Size of Agent Networks in Leading...

This paper lays out a framework for understanding agent network size for digital financial services,...
Feb 16, 2017

MSC

Successful Agent Networks

This paper sets out The Helix’s system for analysing success in this complex context: a...
Feb 9, 2017

Akhand Tiwari and Bhavana Srivastava

What does training actually do to agents?

This blog highlights the importance of agent training in the first three months of starting...
Jan 10, 2017
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MSC (MicroSave Consulting) is a global consulting firm that enables social, financial, and economic inclusion for everyone in the digital age. We have been at the center of the digital finance revolution since its early days.

Sectors
  • Banking, financial services, and insurance (BFSI)
  • Government and regulators
  • Water, sanitation, and hygiene (WASH)
  • Agriculture and food systems
  • Social payments and refugees
  • Micro, small, and medium enterprise (MSME)
  • Education and skills
  • Digital and FinTech
  • Gender equality and social inclusion (GESI)
  • Youth
  • Health and nutrition
  • Climate change and sustainability
Expertise
  • Government regulations and policy
  • Digital technology and channels
  • Products and channels
  • Policy and strategy
  • Organizational transformation
  • Marketing and communication
  • Design thinking and innovation
  • Data Insights
  • Training
  • Catalytic finance
  • Research, evaluation, and analytics
  • Responsible Financial Systems – Empowering trust, driving Inclusion
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  • Partners

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