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Tag: Agent banking

Making Elephants Dance – A case study on shared agent banking in Uganda

Based on research commissioned by FSD Uganda, this report documents the need for shared agent banking and how it became operative in Uganda. The report also highlights milestones and challenges in Uganda’s experience with shared agent banking and the lessons learned.

Sep 14, 2021

MSC

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Sep 14, 2021

MSC

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Impact of the COVID-19 pandemic on CICO agents- Kenya report (round 3)

This report covers the findings of the third round of a dipstick research funded jointly by MSC and SCBF. It captures a detailed analysis, insights, and recommendations on the impact of the COVID-19 outbreak on CICO agents in Kenya. It also highlights recommendations for policymakers and donors to support the CICO agents.

Feb 16, 2021

Joyce Murithi, Diana Siddiqui and Anup Singh

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Feb 16, 2021

Joyce Murithi, Diana Siddiqui and Anup Singh

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Digital initiatives by Shakti Foundation for Disadvantaged Women

The case study charts the journey of women clients of Shakti Foundation for Disadvantaged Women toward the adoption of voluntary savings products that ride on digital channels.

Sep 17, 2020

Ravi Kant, Atulya Mishra and Shobhit Mishra

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Sep 17, 2020

Ravi Kant, Atulya Mishra and Shobhit Mishra

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Impact of the COVID-19 pandemic on CICO agents- Uganda report

This report explores the impact of COVID-19 on CICO agents in Uganda. It also highlights the strategies agents adopted to stay afloat during the pandemic and provides recommendations for policymakers and financial service providers to support these agents better.

Jul 15, 2020

Doreen Ahimbisibwe, Anup Singh, Aakash Mehrotra and Mohak Srivastava

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Jul 15, 2020

Doreen Ahimbisibwe, Anup Singh, Aakash Mehrotra and Mohak Srivastava

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Impact of the COVID-19 pandemic on CICO agents- Kenya report

This report highlights the impact of COVID-19 on CICO (cash-in and cash-out) agents in Kenya and the issues they have faced while delivering financial services since the onset of the pandemic. It also offers recommendations to policymakers and digital financial service providers to address key concerns and help CICO agents continue their services.

Jul 13, 2020

Evelyne Matibe, Olivia Obiero, Anup Singh and Diana Siddiqui

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Jul 13, 2020

Evelyne Matibe, Olivia Obiero, Anup Singh and Diana Siddiqui

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Interoperability and shared agent networks

Bank and mobile money agents have grown to become key access points for financial services. However, there exist challenges and costs that make it hard for providers to efficiently manage this channel. Shared agent networks ease these challenges for providers while improving the business case for agents. This video highlights our perspectives on shared agent network models.

Jul 3, 2020

Peter Charagu and Edward Obiko

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Jul 3, 2020

Peter Charagu and Edward Obiko

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