Making Elephants Dance – A case study on shared agent banking in Uganda
Based on research commissioned by FSD Uganda, this report documents the need for shared agent banking and how it became operative in Uganda. The report also highlights milestones and challenges in Uganda’s experience with shared agent banking and the lessons learned.
Impact of the COVID-19 pandemic on CICO agents- Kenya report (round 3)
This report covers the findings of the third round of a dipstick research funded jointly by MSC and SCBF. It captures a detailed analysis, insights, and recommendations on the impact of the COVID-19 outbreak on CICO agents in Kenya. It also highlights recommendations for policymakers and donors to support the CICO agents.
Impact of the COVID-19 pandemic on CICO agents- Uganda report
This report explores the impact of COVID-19 on CICO agents in Uganda. It also highlights the strategies agents adopted to stay afloat during the pandemic and provides recommendations for policymakers and financial service providers to support these agents better.
Impact of the COVID-19 pandemic on CICO agents- Kenya report
This report highlights the impact of COVID-19 on CICO (cash-in and cash-out) agents in Kenya and the issues they have faced while delivering financial services since the onset of the pandemic. It also offers recommendations to policymakers and digital financial service providers to address key concerns and help CICO agents continue their services.
Bank and mobile money agents have grown to become key access points for financial services. However, there exist challenges and costs that make it hard for providers to efficiently manage this channel. Shared agent networks ease these challenges for providers while improving the business case for agents. This video highlights our perspectives on shared agent network models.