Tag: Agent banking
Digital initiatives by Shakti Foundation for Disadvantaged Women
The case study charts the journey of women clients of Shakti Foundation for Disadvantaged Women toward the adoption of voluntary savings products that ride on digital channels.
Sep 17, 2020
Impact of the COVID-19 pandemic on CICO agents- Uganda report
This report explores the impact of COVID-19 on CICO agents in Uganda. It also highlights the strategies agents adopted to stay afloat during the pandemic and provides recommendations for policymakers and financial service providers to support these agents better.
Jul 15, 2020
Doreen Ahimbisibwe, Anup Singh, Aakash Mehrotra and Mohak Srivastava
Impact of the COVID-19 pandemic on CICO agents- Kenya report
This report highlights the impact of COVID-19 on CICO (cash-in and cash-out) agents in Kenya and the issues they have faced while delivering financial services since the onset of the pandemic. It also offers recommendations to policymakers and digital financial service providers to address key concerns and help CICO agents continue their services.
Jul 13, 2020
Evelyne Matibe, Olivia Obiero, Anup Singh and Diana Siddiqui
Interoperability and shared agent networks
Bank and mobile money agents have grown to become key access points for financial services. However, there exist challenges and costs that make it hard for providers to efficiently manage this channel. Shared agent networks ease these challenges for providers while improving the business case for agents. This video highlights our perspectives on shared agent network models.
Jul 3, 2020
Perspectives on shared agent networks from emerging economies
Shared agent networks help providers to reduce the cost of platform management and maintenance, agent training and monitoring, as well as improved liquidity management – particularly in fully interoperable environments. Read more about how formal and informal shared agent networks are helping to deepen financial inclusion in emerging markets.
Jun 30, 2020
The shared agent network in Uganda
The Uganda Bankers Association had launched a shared agent network in the country. Over the years, the network has made progress to ensure the distribution of financial services for banks, including those without agent networks. However, the network still faces challenges that need to be addressed to make the agent banking experience seamless.
Jun 29, 2020