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Tag: Agent banking
BRAC Bank experiments with agent banking—a lesson for progressive banks across the globe
This case study on BRAC Bank shares lessons from its journey and its experiments with agent banking. It highlights its unique initiatives in making the agent banking channel a profit-making proposition.
Oct 12, 2022
Making Elephants Dance – A case study on shared agent banking in Uganda
Based on research commissioned by FSD Uganda, this report documents the need for shared agent banking and how it became operative in Uganda. The report also highlights milestones and challenges in Uganda’s experience with shared agent banking and the lessons learned.
Sep 14, 2021
Impact of the COVID-19 pandemic on CICO agents- Kenya report (round 3)
This report covers the findings of the third round of a dipstick research funded jointly by MSC and SCBF. It captures a detailed analysis, insights, and recommendations on the impact of the COVID-19 outbreak on CICO agents in Kenya. It also highlights recommendations for policymakers and donors to support the CICO agents.
Feb 16, 2021
Digital initiatives by Shakti Foundation for Disadvantaged Women
The case study charts the journey of women clients of Shakti Foundation for Disadvantaged Women toward the adoption of voluntary savings products that ride on digital channels.
Sep 17, 2020
Impact of the COVID-19 pandemic on CICO agents- Uganda report
This report explores the impact of COVID-19 on CICO agents in Uganda. It also highlights the strategies agents adopted to stay afloat during the pandemic and provides recommendations for policymakers and financial service providers to support these agents better.
Jul 15, 2020
Doreen Ahimbisibwe, Anup Singh, Aakash Mehrotra and Mohak Srivastava
Impact of the COVID-19 pandemic on CICO agents- Kenya report
This report highlights the impact of COVID-19 on CICO (cash-in and cash-out) agents in Kenya and the issues they have faced while delivering financial services since the onset of the pandemic. It also offers recommendations to policymakers and digital financial service providers to address key concerns and help CICO agents continue their services.
Jul 13, 2020
Evelyne Matibe, Olivia Obiero, Anup Singh and Diana Siddiqui