Inconvenience, high tariffs, system downtime, low commissions, slow speed, poor service quality, inaccuracy, lack of an underlying compelling need and technology instability are few challenges for mobile money success.
Benchmarking Training and Support by Agent Network Management Model
Adequate training and on-going support are crucial to the success of an agent network. Third paper from the Agent Network Accelerator Capstone Paper series analyses the three Agent Network Management models.
Measuring Risk in Agent Networks – What Risks Are Inherent in Agency Business and How to Track Them
The second paper from the Agent Network Accelerator Capstone Paper series describes the types of risks inherent in agent networks based on research conducted over two waves of the ANA surveys in 11 countries.