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Tag: Application & service design 

David Cracknell

Redefining Retail Banking – Agency and Beyond

Under the right circumstances, agency banking can reduce costs; it can assist a financial institution...
Jun 28, 2017

Vera Bersudskaya and Mercy Wachira

How Smart are Smartphone Lending Apps in Kenya?

Smartphone-based products in Kenya have been touted for their potential to improve the user experience...
Jun 23, 2017

Sunil Bhat and Mohit Saini

Are Mobile Money Wallets Really Customer-Centric?

This note focuses on the four critical areas that are significant to customer-centricity of mobile...
Jun 1, 2016

Ghiyazuddin Mohammad and Grace Retnowati

Draft branchless banking regulations in Indonesia – A review

This note provides an analysis of the draft regulations of branchless banking based on MicroSave’s...
Sep 18, 2014
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MSC (MicroSave Consulting) is a global consulting firm that enables social, financial, and economic inclusion for everyone in the digital age.

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