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Tag: Behavioural economics

Jesila Ledesma and Annielyn Obedoza-Pangan

Developing a Tool to Measure Client Satisfaction and Protection

This note highlights how ASKI went about piloting the CSPS. The note also brings- lessons...
Jul 2, 2015

Graham Wright

Solving Customer Service Issues in Digital Finance – Can Do,...

The two blog series stresses that the key customer risk mitigation issues turn out to...
Jun 26, 2015

Premasis Mukherjee, Akhand Tiwari and Anup Singh

How Saving Is Influenced by Behavioural Biases

This Note analyses the trends through behavioural economics lens and tracks behavioural factors responsible for...
Mar 26, 2015

Akhand Tiwari, Anup Singh and Premasis Mukherjee

Examining Remittances Through A Behavioural Lens

Migrant workers, are unique client segment that interests financial service providers- specifically the digital financial...
Mar 25, 2015

Premasis Mukherjee, Akhand Tiwari and Anup Singh

Examining Micro Credit through the Behavioural Lens

This Note explores the behavioural explanations that govern design intricacies of microcredit and also the...
Mar 23, 2015

Doreen Ahimbisibwe

Bending the Rules for Better Customer Service is probably a...

Better customer service leads to increased DFS usage, the blog states customer needs and behaviours...
Mar 20, 2015
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MSC (MicroSave Consulting) is a global consulting firm that enables social, financial, and economic inclusion for everyone in the digital age. We have been at the center of the digital finance revolution since its early days.

Sectors
  • Banking, financial services, and insurance (BFSI)
  • Government and regulators
  • Water, sanitation, and hygiene (WASH)
  • Agriculture and food systems
  • Social payments and refugees
  • Micro, small, and medium enterprise (MSME)
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Expertise
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  • Digital technology and channels
  • Products and channels
  • Policy and strategy
  • Organizational transformation
  • Marketing and communication
  • Design thinking and innovation
  • Data Insights
  • Training
  • Catalytic finance
  • Research, evaluation, and analytics
  • Customer protection and engagement for responsible finance
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