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Tag: Client protection

Veena Yamini, Shayandeep and Ritika Srivastava

What Makes ServQual a Distinctive Tool for Client Protection?

This Note discusses the MicroSave CPP ServQual tool further and highlights what makes it a...
Jul 12, 2012

Anurodh Giri, Sonal Agrawal and Jesila Ledesma

Developing a Tool to Assess Client Protection

This Note highlights the steps required to implement the ServQual tool, the rigorous process taken...
Jul 10, 2012

Amit Garg and Anirban Roy

Client Protection Lessons for the Microfinance Sector

This Note explains how clients perceive 'client protection' and what the stakeholders can do to...
Jun 19, 2012

Jesila Ledesma and Johan N. Diaz

A Closer Look at Multiple Borrowing in the Philippines

This Note presents summary results of a study which looked at this phenomenon in the...
Dec 2, 2011

Matthew Leonard

SPM Case Study: Sambandh – Building Client Relationships

MicroSave recently conducted SPM assessment on Sambandh, which brought out the strengths and weaknesses of...
Sep 9, 2010

Veena Yamini

The Overlap between Customer Service and Social Performance Management

In this note, through SPM diagnostics, MicroSave helps MFIs to prioritise and choose concrete steps...
Aug 26, 2010
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MSC (MicroSave Consulting) is a global consulting firm that enables social, financial, and economic inclusion for everyone in the digital age.

What we do
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  • Climate change and sustainability
  • Ethical AI and data solutions
  • Enterprise & livelihood
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Expertise
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