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Tag: Consumer protection (GRM)

Judith Mwangoe and Njeri Macharia

The next chapter in Kenya’s digital payment revolution

Kenya’s digital payments journey, led by M-PESA and steered by the Central Bank of Kenya,...
Jul 8, 2025

MSC

Empowering low-and moderate-income (LMI) consumers in the digital era: Building...

This presentation delves into the challenges LMI customers face when they use digital financial services...
Dec 9, 2024

Mahima Dixit and Arshi Aadil

How to fight fraud against government program beneficiaries in India

Identifying key vulnerability points and recommendations for improving consumer protection against increasing fraud
Dec 3, 2024

Sukhpreet Kaur and Arshi Aadil

Five Recommendations to Address Insurance Mis-selling: Rural customers in India...

Insurance mis-selling is a prevalent issue in India, particularly in rural areas, where customers are...
Oct 15, 2024

Arshi Aadil and Gayatri Pandey

The hidden cost of financial services in India

This blog discusses hidden pricing tactics that hinder digital financial services (DFS) adoption by low-...
Nov 24, 2023

Judith Mwangoe and Sarah Corley

The potential of AI chatbots in driving financial inclusion: Assessing...

This blog, co-authored with The Alliance of Digital Finance Associations, assesses the potential benefits, concerns,...
Jul 3, 2023
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MSC (MicroSave Consulting) is a global consulting firm that enables social, financial, and economic inclusion for everyone in the digital age.

What we do
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