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Tag: Consumer protection
OJK adds a suite of exciting tech solutions to address the 100,000+ consumer complaints and ensure stronger consumer protection in Indonesia
Otoritas Jasa Keuangan (OJK), Indonesia’s financial services authority, wants to explore novel approaches to supervise digital financial services. This blog details two SupTech solutions that OJK is prototyping to enhance consumer protection in Indonesia.
Dec 14, 2021
Trust Busters! A dozen reasons why your potential customers do not trust your agents (particularly in rural areas)
Alarmingly, most users who sign up for digital financial services do not actually end up using them, largely due to a lack of trust in agents. This holds true even in the case of relatively “advanced” geographies. “Trust busters” examines the evidence and lists out 12 reasons behind this worrying trend of interest in agency banking that fails to convert into regular usage.
Feb 18, 2020
Consumer Protection in the Digital Age
The problems with digital credit persist and continue to grow alarmingly
Oct 24, 2018
David Cracknell in conversation with CGTN on the Future of Finance: Consumer Protection.
David Cracknell, The Global Technical Director was in conversation with CGTN where he covered in detail issues pertaining to consumer protection and information disclosure whilst also touching on algorithms and how they are used in the digital lending platform. Listen in for more insights on this.
Jun 19, 2018