Women risk and consumer protection in online lending platforms in Indonesia
MSC conducted a study that delves into women’s experiences as users of online lending platforms in Indonesia. We ran the study in collaboration with the Department of Criminology of the University of Indonesia, with support from Indonesia’s Ministry of Women Empowerment and Child Protection (MoWECP). In the study, we used a gender lens to examine the risks in online lending platforms unique to women. The study findings led us to distill recommendations to improve the future of online consumer protection in Indonesia.
OJK adds a suite of exciting tech solutions to address the 100,000+ consumer complaints and ensure stronger consumer protection in Indonesia
Otoritas Jasa Keuangan (OJK), the Financial Services Authority of Indonesia, wants to explore novel approaches to supervise digital financial services. This blog details two SupTech solutions that OJK is prototyping to enhance consumer protection in Indonesia.
Trust Busters! A dozen reasons why your potential customers do not trust your agents (particularly in rural areas)
Alarmingly, most users who sign up for digital financial services do not actually end up using them, largely due to a lack of trust in agents. This holds true even in the case of relatively “advanced” geographies. “Trust busters” examines the evidence and lists out 12 reasons behind this worrying trend of interest in agency banking that fails to convert into regular usage.
David Cracknell in conversation with CGTN on the Future of Finance: Consumer Protection.
David Cracknell, The Global Technical Director was in conversation with CGTN where he covered in detail issues pertaining to consumer protection and information disclosure whilst also touching on algorithms and how they are used in the digital lending platform. Listen in for more insights on this.