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Tag: Consumer protection

Doreen Ahimbisibwe

Mobile Banking Stumbles on Challenges in the Ugandan Market

Why Ugandan customers continue to queue up at banks when they can use mobile money?...
Aug 9, 2017
Video

Akhand Tiwari

Digital Financial Services in Bangladesh

Bangladesh’s digital financial services have been much in discussion for rapid growth. Six years since...
Apr 6, 2017

Sunil Bhat and Mohit Saini

Are Mobile Money Wallets Really Customer-Centric?

This note focuses on the four critical areas that are significant to customer-centricity of mobile...
Jun 1, 2016

Soumya Harsh Pandey and Graham Wright

Real and Perceived Risk in Indian Digital Financial Services

The blog discusses the real and perceived risks in the Indian digital financial services and...
Feb 26, 2016

Soumya Harsh Pandey and Graham Wright

Time for Action! Customer Service, Protection and Trust in Indian...

It is time that Indian mobile money providers focus on addressing customer service and protection...
Feb 19, 2016

Graham Wright

Solving Customer Service Issues in Digital Finance – Can Do,...

The two blog series stresses that the key customer risk mitigation issues turn out to...
Jun 26, 2015
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