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    insight A glimpse into the lives of women entrepreneurs in Bangladesh through MSC’s Financial Diaries research.
    insight MSC co-chairs the Climate Resilient Agriculture working group of the CIFAR Alliance, which focuses on building collaborative initiatives that harness and enable innovation to transform agri-food systems.
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Tag: Consumer protection

Graham Wright

In Our Digital Financial Service We Trust?

Fraud, service downtime, agent illiquidity, fear of sending money to the wrong number, and charging...

Jun 24, 2015

Doreen Ahimbisibwe

Bending the Rules for Better Customer Service is probably a...

Better customer service leads to increased DFS usage, the blog states customer needs and behaviours...

Mar 20, 2015

Puneet Chopra

Market readiness for mobile money interoperability

Interoperability of mobile financial services offers great benefits for the wider ecosystem. This blog explores...

Nov 24, 2014

Lokesh Singh and Nishant Kumar

Mobile money and microfinance: A match made in heaven or...

Though most of the microfinance and mobile money partnerships have failed to scale-up in India,...

Sep 9, 2014

MSC

Mobile financial services: Is there room for the small, the...

Talking about the development in mobile banking, the author says we should look back and...

Aug 14, 2014

MSC

Survival of the fittest: The evolution of frauds in Uganda’s...

In the first blog of this series, the MicroSave experts outline the evolution and increasing...

Aug 10, 2014
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MSC (MicroSave Consulting) is a global consulting firm that enables social, financial, and economic inclusion for everyone in the digital age.

What we do
  • Agriculture and food systems
  • Climate change and sustainability
  • Ethical AI and data solutions
  • Enterprise & livelihood
  • Evidence and impact measurement
  • Financial services
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Expertise
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