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    Featured Insight

    MSC co-chairs the Climate Resilient Agriculture working group of the CIFAR Alliance, which focuses on building collaborative initiatives that harness and enable innovation to transform agri-food systems.

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    A glimpse into the lives of women entrepreneurs in Bangladesh through MSC’s Financial Diaries research.

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Tag: Customer Service

Graham Wright, David Cracknell and Lisa Parrott

Customer Service – Why It Is Important for MFIs

The note analyses the reasons for excellent customer services as a prime mandate for market...
Jun 4, 2004

Graham Wright, David Cracknell, Leonard Mutesasira and Rob Hudson

Strategic Marketing for MicroFinance Institutions

This note analyses the role of strategic marketing in optimising communication systems of MFIs. The...
Jan 6, 2004

Gerhard Coetzee, Kamau Kabbucho and Andrew Njema

Taking banking services to the people: Equity’s Mobile Banking Unit

This paper explains the structure of each of the mobile banking units in Kenya and...
Nov 1, 2003

David Cracknell, Henry Sempangi, Graham Wright, Leonard Mutesasira, Michael McCord and Peter Mukwana

Lessons from MicroSave’s Action Research Programme (2002)

This note documents the lessons learned in 2002 under the Action Research Programme of MicroSave....
Jun 6, 2003

Graham Wright, Henry Sempangi, David Cracknell and Peter Mukwana

Lessons from MicroSave’s Action Research Programme (2003)

This report summarizes lessons learned from MicroSave's Action research Program
Jun 1, 2003

Michael McCord

The Feedback Loop- A Process for Enhancing Responsiveness to Clients...

This paper highlights results of feedback processes at five ImpAct partner institutions–bank for low-income market,...
Apr 17, 2002
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MSC (MicroSave Consulting) is a global consulting firm that enables social, financial, and economic inclusion for everyone in the digital age. We have been at the center of the digital finance revolution since its early days.

Sectors
  • Banking, financial services, and insurance (BFSI)
  • Government and regulators
  • Water, sanitation, and hygiene (WASH)
  • Agriculture and food systems
  • Social payments and refugees
  • Micro, small, and medium enterprise (MSME)
  • Education and skills
  • Digital and FinTech
  • Gender equality and social inclusion (GESI)
  • Youth
  • Health and nutrition
  • Climate change and sustainability
Expertise
  • Government regulations and policy
  • Digital technology and channels
  • Products and channels
  • Policy and strategy
  • Organizational transformation
  • Marketing and communication
  • Design thinking and innovation
  • Data Insights
  • Training
  • Catalytic finance
  • Research, evaluation, and analytics
  • Customer protection and engagement for responsible finance
Clients and partners
  • Multilateral organizations and international NGOs
  • Government and regulators
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  • Digital financial services providers
  • Banking institutions
  • MFIs, industry bodies, and others
  • Partners

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