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Tag: Customer Service

Understanding the Re-birth of Equity Building Society in Kenya

This study report starts with Equity Bank’s market and how that translates into a product range and delivery system.

Nov 2, 2018

Andrew Mnjama, Gerhard Coetzee and Kamau Kabbucho

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Nov 2, 2018

Andrew Mnjama, Gerhard Coetzee and Kamau Kabbucho

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Customer Protection in Indian Digital Financial Services: Part 1: Recourse

The blog describes the status of customer protection practices embedded into digital financial service offerings in India.

Mar 15, 2018

Soumya Harsh Pandey and Graham Wright

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Mar 15, 2018

Soumya Harsh Pandey and Graham Wright

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Chartbuster Fintech Blogs from our Library – 2017

This blog lists out the top 10 MicroSave blogs from 2017.

Jan 3, 2018

MSC

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Jan 3, 2018

MSC

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Smart Electronic Ticketing for Public Transport

The blog discusses the smart eticketing for public transport in Fiji.

Nov 13, 2017

Puneet Chopra and Pushkar Raj

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Nov 13, 2017

Puneet Chopra and Pushkar Raj

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Foresight in a FinTech Forest – Financial Technology Drives a Digital Banking Response

Why financial institutions must make critical choices if they are to compete in the new digital finance world.

Nov 8, 2017

David Cracknell

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Nov 8, 2017

David Cracknell

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Designing User-Friendly USSD Interface for Digital Financial Services

This note focuses on key user insights explaining the preference for USSD, which should remain the core focus area for providers while designing the interface of their access channel.

Apr 7, 2017

Mohit Saini

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Apr 7, 2017

Mohit Saini

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