Tag: Customer Service
Understanding the Re-birth of Equity Building Society in Kenya
This study report starts with Equity Bank’s market and how that translates into a product range and delivery system.
Nov 2, 2018
Customer Protection in Indian Digital Financial Services: Part 1: Recourse
The blog describes the status of customer protection practices embedded into digital financial service offerings in India.
Mar 15, 2018
Chartbuster Fintech Blogs from our Library – 2017
This blog lists out the top 10 MicroSave blogs from 2017.
Jan 3, 2018
Smart Electronic Ticketing for Public Transport
The blog discusses the smart eticketing for public transport in Fiji.
Nov 13, 2017
Foresight in a FinTech Forest – Financial Technology Drives a Digital Banking Response
Why financial institutions must make critical choices if they are to compete in the new digital finance world.
Nov 8, 2017
Designing User-Friendly USSD Interface for Digital Financial Services
This note focuses on key user insights explaining the preference for USSD, which should remain the core focus area for providers while designing the interface of their access channel.
Apr 7, 2017