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    insight A glimpse into the lives of women entrepreneurs in Bangladesh through MSC’s Financial Diaries research.
    insight MSC co-chairs the Climate Resilient Agriculture working group of the CIFAR Alliance, which focuses on building collaborative initiatives that harness and enable innovation to transform agri-food systems.
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    Featured Insights

    insight A glimpse into the lives of women entrepreneurs in Bangladesh through MSC’s Financial Diaries research.
    insight MSC co-chairs the Climate Resilient Agriculture working group of the CIFAR Alliance, which focuses on building collaborative initiatives that harness and enable innovation to transform agri-food systems.
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Tag: Customer Service

Lisa Parrott and Marion Hudson

Employee Relationship Marketing

Employee Relationship Marketing (ERM) is the process of creating, maintaining and enhancing strong, value-laden relationships...
Jan 21, 2005

Graham Wright, David Cracknell and Lisa Parrott

Customer Service – Why It Is Important for MFIs

The note analyses the reasons for excellent customer services as a prime mandate for market...
Jun 4, 2004

Graham Wright, David Cracknell, Leonard Mutesasira and Rob Hudson

Strategic Marketing for MicroFinance Institutions

This note analyses the role of strategic marketing in optimising communication systems of MFIs. The...
Jan 6, 2004

David Cracknell, Henry Sempangi, Graham Wright, Leonard Mutesasira, Michael McCord and Peter Mukwana

Lessons from MicroSave’s Action Research Programme (2002)

This note documents the lessons learned in 2002 under the Action Research Programme of MicroSave....
Jun 6, 2003

Graham Wright, Henry Sempangi, David Cracknell and Peter Mukwana

Lessons from MicroSave’s Action Research Programme (2003)

This report summarizes lessons learned from MicroSave's Action research Program
Jun 1, 2003

Michael McCord

The Feedback Loop- A Process for Enhancing Responsiveness to Clients...

This paper highlights results of feedback processes at five ImpAct partner institutions–bank for low-income market,...
Apr 17, 2002
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MSC (MicroSave Consulting) is a global consulting firm that enables social, financial, and economic inclusion for everyone in the digital age.

What we do
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  • Climate change and sustainability
  • Ethical AI and data solutions
  • Enterprise & livelihood
  • Evidence and impact measurement
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Expertise
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