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    insight A glimpse into the lives of women entrepreneurs in Bangladesh through MSC’s Financial Diaries research.
    insight MSC co-chairs the Climate Resilient Agriculture working group of the CIFAR Alliance, which focuses on building collaborative initiatives that harness and enable innovation to transform agri-food systems.
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    Featured Insights

    insight A glimpse into the lives of women entrepreneurs in Bangladesh through MSC’s Financial Diaries research.
    insight MSC co-chairs the Climate Resilient Agriculture working group of the CIFAR Alliance, which focuses on building collaborative initiatives that harness and enable innovation to transform agri-food systems.
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Tag: Customer Service

Matthew Leonard

SPM Case Study: Asirvad – The Balance of Social Aspirations...

In this note, SPM intervention led to improvements in product design, client protection, staff incentives,...
Sep 9, 2010

Denny George and Trevor Mugwang

Managing Micro and Small Enterprises Lending

The note discusses the prevalence of group lending methodology which has been in existence for...
Jul 15, 2010
Video

MSC

Equity Bank Employees’ Market led Success-Equity Bank Kenya

The video depicts the journey of Equity Bank Kenya from a Society to a commercial...
Mar 24, 2008

David Cracknell, Henry Sempangi, Peter Mukwana, Trevor Mugwang, Lisa Parrott and Graham Wright

Lessons from MicroSave’s Action Research Programme (2005)

This note documents the lessons learned in 2005 under the Action Research Programme of MicroSave....
Apr 14, 2006

David Cracknell

Serving Depositors: Managing Transactions 

A key challenge for many financial institutions is to provide high quality services at a...
May 17, 2005

Peter Mukwana

Market Research for Microfinance: Beyond Product Development 

MicroSave’s Market Research for MicroFinance Tools have been widely used for product development and refinement....
Apr 4, 2005
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MSC (MicroSave Consulting) is a global consulting firm that enables social, financial, and economic inclusion for everyone in the digital age.

What we do
  • Agriculture and food systems
  • Climate change and sustainability
  • Ethical AI and data solutions
  • Enterprise & livelihood
  • Evidence and impact measurement
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  • GEDSI
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Expertise
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  • Channel development
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  • Responsible financial systems
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