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Tag: Customer Service

Priyank Mishra

Customer Service Through Call Centres

This Note details the role played by call centres in reaching out to customers targeted...
Aug 22, 2012

Swati Mehta

Customer Support for E/M-Banking Users

E/M-banking systems depend on above all on clients' trust. This Note examines various dimensions around...
Aug 21, 2012

Ritesh Dhawan, Minakshi Ramji and Nitin Garg

Lessons from CSMs: Customer Perspectives

This Note focuses on feedback received from customers on the product offering, customer service, and...
Nov 25, 2011

Minakshi Ramji, Ritesh Dhawan and Sachin Bansal

Managing Customer Satisfaction in Agent Banking

This Briefing Note discusses the design and implementation of a Customer and Channel Satisfaction Measurement...
Nov 21, 2011

Minakshi Ramji, Ritesh Dhawan and Sachin Bansal

Managing Channel Satisfaction in Agent Banking

This Note covers the major areas where an agent's input would be valuable to ANMs...
Nov 17, 2011

Nitin Garg and Shivshankar V

Incentives for E/M-Banking Customers to Drive Usage

This Note looks at various ways of incentivising customers to increase the uptake and use...
Nov 14, 2011
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MSC (MicroSave Consulting) is a global consulting firm that enables social, financial, and economic inclusion for everyone in the digital age.

What we do
  • Agriculture and food systems
  • Climate change and sustainability
  • Ethical AI and data solutions
  • Enterprise & livelihood
  • Evidence and impact measurement
  • Financial services
  • Digital financial services
  • Government advisory
  • GEDSI
  • Health and nutrition
  • Startup innovation and acceleration
  • Technology and DPI
Expertise
  • Capacity building
  • Channel development
  • Design thinking and innovation
  • Institutional development
  • Marketing and communication
  • Policy and regulation
  • Product development
  • Program management
  • Research
  • Responsible financial systems
  • Risk management
  • Strategy development
Clients and partners
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