Tag: digital finance

This three series blog examines the reasons for Over the Counter (OTC) transactions success for agents, customers and DFS providers in Pakistan

This second in two blog series examines the challenges regarding the success of OTC and the prospects for the future of branchless banking in Pakistan

How much does an agent need to earn to be satisfied, and stay motivated enough to provide a high quality of service to customers?  Behavioral science teaches us that people anchor their appraisals of value to other numbers around them in the ecosystem. Marketing firms understand this concept well, often enticing us to perceive a […]

Service Offerings at Agents are Static & Rudimentary Across East Africa The Helix Institute’s research (2013) is showing that even after seven years of market development in Kenya, six years in Tanzania and five in Uganda, agents are still providing the same very rudimentary services that they did from the beginning.  The graph below shows that just about all […]

Earlier this year, The Helix Institute of Digital Finance conducted a nationally representative survey of 2,800 mobile money agents in Bangladesh, coupled with qualitative interviews across the country.The 2014 Bangladesh Country Report provides insights into some of the unique models and innovative techniques players in this country have designed to develop an agent network of approximately 160,000 agents in […]

In terms of access to formal risk protection measures, contractual workers employed at MSEs in India this note creates background for the next note of this series.