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Tag: digital finance

Over the Counter (OTC) in Pakistan: Why It Works

This three series blog examines the reasons for Over the Counter (OTC) transactions success for agents, customers and DFS providers in Pakistan

Jun 10, 2015

MSC and Muhammad Haroon

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Jun 10, 2015

MSC and Muhammad Haroon

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Over the Counter (OTC) in Pakistan: The Challenges and the Way Forward

This second in two blog series examines the challenges regarding the success of OTC and the prospects for the future of branchless banking in Pakistan

Jun 7, 2015

MSC and Muhammad Haroon

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Jun 7, 2015

MSC and Muhammad Haroon

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Anchoring Agent Commissions: How Much is Enough?

How much does an agent need to earn to be satisfied, and stay motivated enough to provide a high quality of service to customers?  Behavioral science teaches us that people anchor their appraisals of value to other numbers around them in the ecosystem. Marketing firms understand this concept well, often enticing us to perceive a […]

Apr 7, 2015

Doreen Ahimbisibwe and Mike McCaffrey

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Apr 7, 2015

Doreen Ahimbisibwe and Mike McCaffrey

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The Human Touch Required to Evolve Digital Finance

Service Offerings at Agents are Static & Rudimentary Across East Africa The Helix Institute’s research (2013) is showing that even after seven years of market development in Kenya, six years in Tanzania and five in Uganda, agents are still providing the same very rudimentary services that they did from the beginning.  The graph below shows that just about all […]

Nov 24, 2014

Mike McCaffrey

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Nov 24, 2014

Mike McCaffrey

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Bangladesh Pioneering Unique Models & Innovations for Agent Networks

Earlier this year, The Helix Institute of Digital Finance conducted a nationally representative survey of 2,800 mobile money agents in Bangladesh, coupled with qualitative interviews across the country.The 2014 Bangladesh Country Report provides insights into some of the unique models and innovative techniques players in this country have designed to develop an agent network of approximately 160,000 agents in […]

Nov 11, 2014

Maha Khan

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Nov 11, 2014

Maha Khan

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Insurance for Contractual Workers of Micro and Small Enterprises in India – A Conscience Call

In terms of access to formal risk protection measures, contractual workers employed at MSEs in India this note creates background for the next note of this series.

Oct 24, 2014

Premasis Mukherjee, Lisa Chassin, Anup Singh and Abhay Pareek

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Oct 24, 2014

Premasis Mukherjee, Lisa Chassin, Anup Singh and Abhay Pareek

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