Tag: digital finance
Can we turn the COVID-19 crisis into an opportunity to enable indigenous capabilities?
At MSC, we believe that the COVID-19 pandemic gives us the opportunity and impetus to turn the crisis into an opportunity by developing indigenous capabilities instead of flying in international consultants. After all, local experts may have more to offer than meets the eye.
May 20, 2021
Enabling the community to embrace digital payments as the new normal after the COVID-19 pandemic
Since the onset of the pandemic, the low- and moderate-income (LMI) segment had a direct impact on their day-to-day life. We reflect through Kabita, an LMI customer in Bangladesh, on the barriers LMIs faced during the pandemic and how DFS nudged them towards building resilience.
Dec 2, 2020
LMI client impressions from Bangladesh and Vietnam
Various socio-economic dimensions drive the financial needs, aspirations, and behaviors of low- and moderate-income (LMI) customers. Customers from Bangladesh and Vietnam, through these snippets, describe their challenges and how the i3 Program helped them overcome these challenges.
Dec 1, 2020
The role of DFS agents during the Covid-19 crisis
In the time of COVID-19, agent networks in Kenya are coping with lock-downs and curfews, social distancing and hygiene, and reduced hours of bank operations. Using near-live data from the Caribou Data platform and MSC’s extensive experience on agent networks, the blog attempts to understand the situation for mobile money and banking agents on the ground in Kenya.
Apr 16, 2020
MSC and Caribou Data
Trust Busters! A dozen reasons why your potential customers do not trust your agents (particularly in rural areas)
Alarmingly, most users who sign up for digital financial services do not actually end up using them, largely due to a lack of trust in agents. This holds true even in the case of relatively “advanced” geographies. “Trust busters” examines the evidence and lists out 12 reasons behind this worrying trend of interest in agency banking that fails to convert into regular usage.
Feb 18, 2020
Boot camp experiences for start-ups: Cheaper by the dozen
Bootcamps designed by the JPMC FI Lab allow start-ups to introspect and reflect on their “growth and accelerate” needs. This blog brings out the lessons and experiences from these bootcamps.
Jul 19, 2019
Sunil Bhat, Anil Gupta, Sandeep Koujalgi and Priyanka Chopra