Tag: digital finance

The role of DFS agents during the Covid-19 crisis

In the time of COVID-19, agent networks in Kenya are coping with lock-downs and curfews, social distancing and hygiene, and reduced hours of bank operations. Using near-live data from the Caribou Data platform and MSC’s extensive experience on agent networks, the blog attempts to understand the situation for mobile money and banking agents on the ground in Kenya.

Apr 16, 2020

MSC and Caribou Data

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Trust Busters! A dozen reasons why your potential customers do not trust your agents (particularly in rural areas)

Alarmingly, most users who sign up for digital financial services do not actually end up using them, largely due to a lack of trust in agents. This holds true even in the case of relatively “advanced” geographies. “Trust busters” examines the evidence and lists out 12 reasons behind this worrying trend of interest in agency banking that fails to convert into regular usage.

Feb 18, 2020

Graham Wright, Nitish Narain and Raunak Kapoor

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Boot camp experiences for start-ups: Cheaper by the dozen

Bootcamps designed by the JPMC FI Lab allow start-ups to introspect and reflect on their “growth and accelerate” needs. This blog brings out the lessons and experiences from these bootcamps.

Jul 19, 2019

Sunil Bhat, Anil Gupta, Sandeep Koujalgi and Priyanka Chopra

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How much has changed in just 20 years – Part 1

Twenty years ago, MicroSave was set up to try to support the development of savings and other non-credit services for low-income households.

Apr 5, 2019

Graham Wright

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High-Hanging Fruit and Easy Catch—Merchants who need additional “hooks” and hand-holding

This is the third blog from the “Digitizing merchant payments in India” series. It draws from earlier blogs in this series and examines two personas of the merchant ecosystem—high-hanging fruits and easy-catch merchants.

Mar 19, 2019

Priya Garg, Sunil Bhat, Amit Joshi, Kritika Shukla and Shreya Gupta

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Face-to-face network specialists: Helping institutions better bring digital finance to the unreached Part 2

In this blog, we provide a high-level outline of six options to support the impact of Agent Network Management Companies (ANMCs).

Feb 12, 2019

Chris Wolff, Prabir Barooah and Graham Wright

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