This study explores following questions: Where and how do low-income households want to make deposits, withdrawals, payments and other financial transactions? What works best for them, what does not work, and why? What other issues are important to inspire trust and feel their money is safe with a BC?
In this video Daniel Radcliffe, Program Officer, Bill & Melinda Gates Foundation, talks about the fundamental factors that affect the growth and success of retail payment systems. He insists that remote payments add the ‘wow’ factor to mobile banking.
In this video series-2, Tamara Cook, Program Officer, Bill & Melinda Gates Foundation, discusses the case of Opportunity International Bank of Malawi (OIBM) that uses mobile banking solutions to reduce cost and reach more customers.
In this video Amolo Ng’weno, Deputy Director, Bill & Melinda Gates Foundation talks about the operations of M-Pesa in Kenya, that is reaching over 12 million people at 19,000 outlets. She also explains the methodology of M-Pesa and its implementation by Equity Bank, Kenya.