Customer-centric and responsible digital credit solutions for urban and rural non-farm entrepreneurs and smallholder farmers
MSC conducted a deep-dive analysis of the digital credit users in India, Indonesia, and Kenya to assess the impact of digital credit on their financial health. The analysis presents the insights from the assessment and recommends actionable interventions at the level of providers, regulators, and policymakers to enhance the financial health of digital credit users.
OJK adds a suite of exciting tech solutions to address the 100,000+ consumer complaints and ensure stronger consumer protection in Indonesia
Otoritas Jasa Keuangan (OJK), Indonesia’s financial services authority, wants to explore novel approaches to supervise digital financial services. This blog details two SupTech solutions that OJK is prototyping to enhance consumer protection in Indonesia.
Transforming communication protocols for social assistance programs in Indonesia
Effective communication of social protection programs (SPPs) is essential to avoid misconceptions and undesired behavior among beneficiaries, as well as setbacks in implementation. This blog highlights the potential role technology can play in enhancing awareness, socialization, and complaint resolution efforts in the delivery of SPPs in Indonesia.
Many MSMEs are dying—can we realize the full potential of the digital revolution to save them?
This blog analyzes the existential crisis that is being faced by MSMEs in the wake of the Covid-19 pandemic and goes further to explore whether exploring the full potential of the digital revolution can save them.
Impact of the COVID-19 pandemic on Program Keluarga Harapan (PKH)
The Government of Indonesia (GoI) expanded its social protection programs, including Program Keluarga Harapan (PKH)—its conditional cash transfer program, to support the most vulnerable sections of society during the pandemic. Our report explores the impact of COVID-19 on the beneficiaries and operational implementation of PKH during the pandemic.