This note distils some of the lessons (good and bad) gleaned while implementing the selected...
This note presents and discusses following issues: why institutions upgrade, avoiding introductory problems by institutions,...
Henry Sempangi, David Cracknell, Hermann Messan and Madhurantika Moulick
This note discusses process mapping - a technique that makes workflows visible. This note outlines...
This note describes the new loan arrangements and how staff and borrowers have reacted to...
Henry Sempangi, David Cracknell, Hermann Messan and Madhurantika Moulick
It presents brief case studies detailing the experience of Tanzania Postal Bank and Equity Bank...