Abhishek Lahri, Graham Wright and Sharad Bangari
This Note highlights the increasing importance of public relations (PR) policies, and need for a...
This Note highlights the relationship between responsible finance, social performance management and client protection and...
Mukesh Sadana, George Mugweru, Joyce Murithi, David Cracknell and Graham Wright
This Note examines if, how and where financial institutions are realising the potential of M-PESA...
In this note, SPM intervention led to significant improvement in staff productivity, client dealings through...
MicroSave recently conducted SPM assessment on Sambandh, which brought out the strengths and weaknesses of...