This note focuses on the four critical areas that are significant to customer-centricity of mobile...
Dorcas Muthoni, Kritika Shukla, Mohit Saini, Piyush Singh and Priya Garg
Financial institutions must take control of the quality of their financial services; to resolve issues...
Mohit Saini and Prabir Barooah
The blog maps the customer’s experience (CX) while conducting over the counter transactions in India.
Mohit Saini and Prabir Barooah
The blog defines the over the counter (OTC) money transfer in India. The authors elaborately...
Mohit Saini and Aakanksha Thakur
This blog presents the behavioural insights from the user perspective based on the recent research...