A key challenge for financial institutions serving the low-income market is how to optimise branch...
The microfinance industry has traditionally seen poor people’s needs for financial services only as “credit...
Graham Wright, David Cracknell and Lisa Parrott
The note analyses the reasons for excellent customer services as a prime mandate for market...
Graham Wright, David Cracknell, Leonard Mutesasira and Rob Hudson
This briefing note focuses on significance of corporate branding and lessons learned therein.
David Cracknell, Henry Sempangi, Graham Wright, Peter Mukwana and Michael McCord
This briefing note presents key lessons learned from MicroSave’s work with its Action Research Partners...