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Tag: Soumya Harsh Pandey
Financial Capability and Indian Digital Financial Services
The author predicts the future of mobile money based on his experiences, market insights and observations from working many years within the mass financial sectors and in Digital Financial Services.
Apr 28, 2016
Customer Vulnerability, Trust and Risk in Indian Digital Financial Services
There is strong evidence that poor customer service/protection is reducing not just uptake but also usage of DFS services. What are the challenges and how can DFS providers address them.
Apr 26, 2016
Customer Protection in Indian Digital Financial Services: Part 2: Transparency and Privacy
The part of the two blog series examines the transparency and privacy in Indian digital financial services
Mar 16, 2016
Real and Perceived Risk in Indian Digital Financial Services
The blog discusses the real and perceived risks in the Indian digital financial services and suggestions for providers and agent network managers for customer protection.
Feb 26, 2016
Time for Action! Customer Service, Protection and Trust in Indian Digital Financial Services
It is time that Indian mobile money providers focus on addressing customer service and protection issues to build trust in DFS and thus stimulate uptake and regular usage
Feb 19, 2016
Using Score-based Audit for Improving Organisational Effectiveness
This Note highlights the advantages of using the Score-based Audit tool, the types of audit tools to be used, designing a methodology and the procedure to use it.
Nov 26, 2015